Troubleshooting and Recovery
Use this page to find the guide for your problem.
Quick first checks
Section titled “Quick first checks”- Make sure the right FileMaker file is open.
- If you don’t see Genie, click the Genie button in the Script Workspace toolbar, or the Genie tab in Layout mode.
- If the target script has unsaved edits in Script Workspace, save it, then ask Genie to prepare the change again.
- Retry the action once.
Start with the symptom
Section titled “Start with the symptom”- A paid feature is unavailable: Licensing and Activation
- Provider or endpoint trouble: API and Provider Limits
- Message shows a numeric error code: Error Codes and Recovery
- Manual copy or paste trouble: Clipboard and Focus
- Need to contact support from inside Genie: Support Ticket
- Not sure where to start: Troubleshooting: First Response Checklist
Troubleshooting topics
Section titled “Troubleshooting topics”- Clipboard and Focus (manual copy and paste with Copy XML, Copy and Klai; Accessibility)
- See: Clipboard and Focus
- Feature-Specific Issues (script results, exports, data changes, Local MCP)
- API and Provider Limits (quota exceeded, rate limits, invalid credentials)
- Error Codes and Recovery (numeric codes, likely cause, next step)
- Permissions and SQL Errors (Metadata Explorer empty, FileMaker SQL error 825)
- Support Ticket (built-in support form and diagnostics)
- See: Support Ticket
When to ask for help
Section titled “When to ask for help”If an issue persists after following the relevant guide, take a short screen recording or screenshots of the error and note the approximate time it happened. This helps support diagnose it faster.