Manage Your Subscription
Billing for paid Genie plans is handled by Stripe. You manage everything yourself in the customer portal; no support request is needed.
Open the portal
Section titled “Open the portal”- In Genie, open Settings > General and choose Manage subscription in the Activation section.
- Or go straight to the customer portal.
Enter the email address you purchased with. Stripe sends a one-time sign-in link; there is no password.
What you can do
Section titled “What you can do”| Task | Notes |
|---|---|
| Change the number of users | One seat per user. Increases are charged immediately, prorated for the rest of the period. |
| Switch between monthly and yearly | Moving to yearly applies now, prorated. Moving to monthly, or lowering the number of users, takes effect at your next renewal. |
| Update your payment method | |
| Download invoices and receipts | |
| Update billing name, address, and tax ID | |
| Cancel | Access continues until the end of the period you already paid for. |
If you are in your free trial, changing users or plan does not end the trial.
After a change
Section titled “After a change”Return to Genie, open Settings > General, and choose Check now so Genie refreshes your licence status. To move a seat to another Mac, choose Deactivate Device on the old one first; see Licensing and Activation.
Fixed-price plans and other currencies
Section titled “Fixed-price plans and other currencies”If you bought a fixed Solo, Team, or Studio plan, or paid in Canadian dollars, the portal still handles your payment method, invoices, and cancellation. Contact Support to change users or plan.